You can apply for refund within 1 month since the date you received the goods. Detail rules as follows:
1. Full Refund
(a) Product quality issue
When the items you receive has quality problem, we will resend a new one ,or if you don't want anymore,we will full refund.
(b) Wrong Item sent
If we send a wrong item to you, which is our responsibility to resend a new one to you,and if you don't want it anymore ,we will full refund.
About the wrong item,please send back to us ,of courSE ,we will pay the shipping fee.
(c) Item out of stock
Sometimes product of your order is out of stock, we will send email to check if you want to wait for it or prefer to get a refund. If you want to cancel the order, we will issue a full refund for you.
If you order several items from us, we will fulfill the available products and refund the unavailable one in full.
(d) Item not received
Sometime, you might not receive the parcel because it gets lost in transit for the post office reason, we will issue full refund or resend a new one.
2. Partial Refund
(a) Wrong shipping address cost item lost or return
Customer's invalid or wrong shipping address, wrong contact information cause carrier failed to deliver the parcel or deliver to a wrong address, refund can not be issued.
If the parcel can be returned to us, we can make partial refund after deducting the shipping cost.
(b) Customer refuse cooperation in custom duty cause a return / destroy
Sometimes, products shipped from Hong Kong warehouse and it needs customer's cooperation for import duty in some of countries. We will contact you and confirm with you about this issue before shipment. Once you agree but refused finally, it causes a return or destroy. We will not refund the shipping cost or the money of product for this case.
